| Lesson 1. Getting Things Done in Everyday Office Conversations |
| In this first lesson you step into a new international office and start using English to get things done from day one. You will follow short dialogues between colleagues as they introduce themselves, ask about tasks and check small details. You will notice practical phrases for saying what you do, asking for help, clarifying priorities and confirming deadlines. Then you will personalise the language by talking about your own role, current tasks and typical workday. Guided speaking and writing activities help you practise short interactions such as asking a colleague for support, checking what exactly your manager expects, or agreeing how and when to send an update. The lesson also acts as a light diagnostic, helping you see which everyday expressions you already use confidently and where you need more support. By the end, you will feel more comfortable starting and finishing quick workplace conversations in English. |
| Lesson 2. Participating Actively in Team Meetings |
| This lesson takes you into a regular team meeting where colleagues share quick updates and decide what needs to happen next. You will work with an authentic-style agenda and listen to extracts from a short meeting to see how people join the discussion, introduce topics, give progress reports and react to others. You will focus on practical language for saying what has been done, what is in progress and what is delayed, without sounding too negative or too optimistic. You will also learn useful phrases for asking others for updates, checking unclear points and making sure everyone knows who is doing what. Finally, you will prepare and deliver your own mini update based on a real or imaginary project from your work. By the end of the lesson, you will feel more confident speaking up in meetings instead of just listening silently. |
| Lesson 3. Leading Project Update Sessions with Confidence |
| In this lesson you move from being a participant to taking the lead. You will follow a short project update session where a team leader opens the meeting, reviews the agenda, keeps people on track and closes with a clear summary. You will notice how they manage time politely, bring quiet colleagues into the discussion and deal with people who talk too much or go off topic. You will learn useful phrases for signalling the start and end of sections, changing topic and checking that everyone agrees on the decisions. You will then plan a short update session for your own context, with two or three key points to cover, and practise leading it step by step. By the end, you will feel more able to run short project meetings in English without losing control of the time or the conversation. |
| Lesson 4. Delivering Clear Presentations on Work Projects |
| This lesson focuses on presenting your ideas clearly and confidently in English. You will watch or read parts of a short project presentation, including an introduction, main points with simple visuals and a conclusion. You will notice how the speaker structures the talk, uses signposting phrases to guide the audience and pauses to emphasise key ideas. You will also look at useful language for describing charts, timelines and simple processes without using heavy jargon. Step by step, you will plan a five to seven minute mini presentation about a familiar topic from your work, such as a recent project, a new process or monthly results. You will write a short outline, choose simple visuals and rehearse key sentences. Finally, you will practise handling a few basic audience questions. By the end, you will be ready to deliver a short, well-structured work presentation in clear, professional English. |
| Lesson 5. Writing Professional Emails and Short Updates |
| In modern workplaces, a large part of your communication happens by email or chat. This lesson helps you write clear, professional messages that colleagues and clients can read quickly and act on. You will analyse several realistic emails and short updates, noticing how subject lines, greetings, paragraphs and sign-offs are used for different levels of formality. You will learn flexible phrases for starting an email, explaining why you are writing, making requests, giving information and closing politely. You will also focus on common problem areas for B2 writers, such as overlong sentences, missing articles and direct translations from your first language. Guided exercises will help you edit messy emails into concise, reader-friendly messages. By the end, you will be able to write a clear request email, a short update to your manager and a polite reminder, all using a professional but natural tone. |
| Lesson 6. Reviewing Progress and Solving Issues in Meetings |
| This mid-course lesson brings together your meeting, presentation and email skills in a realistic mid-project review. You will follow a case where a team discovers delays and quality problems shortly before a deadline. Through extracts from emails and a review meeting, you will see how colleagues raise issues, ask for clarification, share possible solutions and agree on a new plan. You will recycle and extend language from earlier lessons for giving updates, describing problems, showing understanding and suggesting next steps. Particular attention is given to tone: how to stay calm, avoid blame and keep the focus on solutions. You will then prepare your own short progress review based on a real or model project, combining a brief written update with spoken contributions in a meeting role play. By the end, you will feel more confident discussing problems in English while maintaining a professional, constructive atmosphere. |
| Lesson 7. Communicating Professionally with Clients and Stakeholders |
| Now you turn to external communication with clients and other stakeholders. In this lesson you will work with short dialogues and emails between an account manager and a client, from first contact to agreeing next steps. You will notice how the manager builds rapport through small talk, checks the client’s needs and expectations, and explains products or services in accessible language. You will also focus on polite but firm phrases for setting realistic expectations about timing, price or scope. Listening and reading tasks will help you understand typical client questions and concerns. Then you will plan and practise your own short client interaction, deciding which information you need, which questions to ask and how to summarise the agreement. By the end, you will be able to communicate more confidently and diplomatically with clients or senior stakeholders in English, both face to face and in writing. |
| Lesson 8. Negotiating Deadlines and Responsibilities at Work |
| Negotiations at work often involve limited time and resources rather than formal contracts. In this lesson you will explore realistic conversations where colleagues and managers negotiate deadlines, workload and responsibilities. Through listening and reading tasks, you will notice how people explain their constraints, make and respond to suggestions, and look for win–win options. You will learn flexible phrases for making proposals, asking for changes, refusing politely and suggesting compromises. Special attention is given to how you can sound firm but still respectful, especially when you need to push back on unrealistic requests. You will then prepare a short negotiation scenario from your own context, for example asking to extend a deadline or share a task, and practise both sides of the conversation. By the end, you will be better able to negotiate practical arrangements at work in English without damaging relationships. |
| Lesson 9. Handling Difficult Conversations and Feedback Discussions |
| Some of the most challenging moments at work involve giving or receiving difficult messages. In this lesson you will work with scenarios such as a manager giving constructive feedback, a colleague raising a complaint and a team member admitting a mistake. You will notice how successful speakers prepare the ground, use softening language, separate the person from the problem and focus on future solutions. You will learn practical phrases for giving balanced feedback, responding to criticism calmly, apologising appropriately and clarifying expectations. Reading and listening tasks will highlight cultural differences in directness and how this affects tone. You will then plan and role play a difficult conversation from your own context, using simple checklists to keep your language professional and respectful. By the end, you will feel more able to manage uncomfortable discussions in English without avoiding them or becoming too direct. |
| Lesson 10. Managing Phone and Video Calls in English |
| This lesson prepares you for real-time communication on the phone and in video meetings, where you cannot always see people clearly or share a screen. You will listen to short calls and extracts from online meetings to notice how speakers introduce themselves, check connections, manage turn-taking and close the conversation politely. You will learn set phrases for spelling names, checking details, asking people to repeat, dealing with poor audio and handling unexpected interruptions. You will also look at useful language for sharing quick updates, arranging follow-up actions and confirming what has been agreed. Practical role plays and scripts will help you rehearse typical calls from your own job, such as phoning a client, joining a large video meeting or calling IT support. By the end, you will feel more comfortable starting, managing and ending professional calls in English, even when the technology does not work perfectly. |
| Lesson 11. Networking and Building Relationships in English |
| Many opportunities at work come through relationships, not just formal meetings. In this lesson you will explore social situations such as chatting before a meeting, talking to new contacts at a conference and connecting on LinkedIn. You will notice how successful networkers start and maintain small talk, find common ground and close conversations naturally. You will learn flexible questions and topics that are safe in international business contexts, as well as polite ways to avoid sensitive subjects. You will also work with short sample profiles and messages to see how professionals present themselves online and follow up after meeting someone. Role plays and short writing tasks will help you practise introducing yourself, asking about the other person and suggesting future contact. By the end, you will feel more confident using English to build and maintain professional relationships across cultures. |
| Lesson 12. Integrating Your Skills in a Complex Project Scenario |
| The final lesson brings everything together in a realistic capstone scenario. You will follow a short case study of an international project with multiple stakeholders, a tight deadline and a few unexpected problems. Step by step, you will analyse sample emails, meeting extracts, call notes and presentation slides, recycling language from previous lessons. Then you will take the role of a project professional who has to update the client, negotiate a small change, coordinate with your team and present a revised plan. You will plan your communication across different channels, decide which key phrases and strategies to use and complete a series of short speaking and writing tasks. A simple checklist will help you reflect on your strengths and areas to develop further. By the end, you will see clearly how far you have come and feel ready to handle complex workplace communication in English more independently. |
